Return Policy

RETURN & EXCHANGE POLICY

Delthon – Advanced Skincare
by Palidas Company

Last updated: 15/02/2026

1. General Policy

At Delthon, customer satisfaction is important to us.

Return and exchange of products is a right for all our customers and applies to all products available on our online store, in accordance with the terms and conditions outlined below.

2. Return & Exchange Conditions

Products may be returned or exchanged if:

• The product is in its original condition at the time of purchase

• The product is unused

• The product is packed in its original packaging

• The request is made within tow (2) days from the date of delivery for returns

• The request is made within tow (2) days from the date of delivery for exchanges

Due to hygiene and safety regulations, opened or used cosmetic products may not be eligible for return unless defective.

3. Return Request Procedure

To request a return or exchange:

1. Contact us via:

   • Email: info@palidas.com

   • Phone / WhatsApp: +212 6 66 50 79 35

2. Provide:

   • Order number

   • Full name

   • City and delivery address

   • Clear photos of the product

If the product is defective, damaged, or incorrect, photographic proof is required before approval.

4. Defective or Incorrect Products

If the product received:

• Is damaged

• Has a manufacturing defect

• Is completely different from the product shown on our website

The customer is entitled to:

• A full refund
  OR

• A replacement product

In case the product received is completely different from what was ordered, the full amount paid will be refunded.

5. Non-Eligible Returns

We are not responsible for:

• Customer expectations not mentioned on the product page

• Misuse of products

• Results differing from personal expectations

Products without defects or issues cannot be returned without applicable deductions (see section below).

6. Refund Deductions

If the customer requests a return without any defect, damage, or error on our part:

• 30% of the product value will be deducted
  OR

• A minimum deduction of 25 MAD

This deduction covers shipping, handling, and processing costs.

7. Refund Processing

After the product is received and inspected:

• The refund will be processed within 7–14 business days

• The refund will be issued using the original payment method

Shipping costs are non-refundable unless the return is due to our error.

8. Important Notice

Delthon reserves the right to refuse returns that do not comply with the conditions stated above.

All return and exchange requests must be approved before sending back any product.